Terms and Conditions of Use

1. About DhanSaarthi and This Agreement

Dhan Saarthi is a mutual fund distribution platform available at Dhan Saarthi and as a mobile application ("Platform"), operated by Khazana Fintech Private Limited (hereinafter referred to as "We", "Us", "Our", or the "Company"), a company incorporated under the Companies Act, 2013 bearing CIN U66190WB2025PTC276483, having its registered office at 28 Southend Park, Prime Residency, Ground Floor, Kolkata 700029, and registered with the Association of Mutual Funds in India ("AMFI") as a mutual fund distributor bearing ARN-325085.

These Terms and Conditions ("Terms") govern your access to and use of the Platform and all services provided through it. By using the Platform, you enter into a binding agreement with the Company. These Terms must be read in conjunction with our Privacy Policy, Disclaimer and any other policies published on the Platform.

The Company acts solely as a distributor of mutual fund products and does not provide investment advisory services as defined under the Securities and Exchange Board of India (Investment Advisers) Regulations, 2013.

2. Definitions

In these Terms, unless the context otherwise requires:

• AMC means an Asset Management Company registered with SEBI under the SEBI (Mutual Funds) Regulations, 1996.
• AMFI means the Association of Mutual Funds in India.
• ApplicableLaw" means all applicable laws, regulations, guidelines and circulars in India, including those issued by SEBI, AMFI, RBI, PMLA authorities and any other competent authority.
• KYC means Know Your Customer requirements as mandated by SEBI, AMFI and applicable anti-money laundering laws.
• MutualFund Product" means any mutual fund scheme of an AMC made available through the Platform for distribution.
• NAV means Net Asset Value of a mutual fund scheme.
• Platform means the website at Dhan Saarthi, its mobile application and all related services.
• RTA means Registrar and Transfer Agent.
• SEBI means the Securities and Exchange Board of India.
• Services means all services provided through the Platform, including account opening, transaction facilitation, portfolio tracking and related tools.
• SIP means Systematic Investment Plan.
• STP means Systematic Transfer Plan.
• User, You or Your means any person who accesses, registers on or uses the Platform.

3. Eligibility and Registration

3.1 Eligibility

• You must be at least 18 years of age and legally competent to contract under the Indian Contract Act, 1872.
• You must not be barred by any law, regulation or court order from accessing financial services in India.
• Where you register on behalf of a minor, you confirm you have the legal authority to do so and accept full responsibility.
• Investments from persons resident outside India may not be permitted in certain mutual fund schemes. It is your responsibility to verify eligibility.

3.2 Account Opening

• To avail investment services, you must complete the registration process and provide all information required, including PAN, Aadhaar-based KYC details, bank account details and a cancelled cheque or passbook image.
• Your account will be activated only after successful completion of KYC verification as required under Applicable Law.
• You warrant that all information you provide is true, accurate and complete. Any discrepancy may result in rejection or cancellation of your account or transactions.
• During registration, the Company will capture your signature for the limited purpose of completing KYC and account-opening formalities. Your signature will not be used to authorise any transactions.

3.3 Account Security

• You are solely responsible for maintaining the confidentiality of your login credentials, OTPs and any authentication factors.
• You are fully responsible for all activities carried out through your account, whether or not authorised by you, unless you have notified the Company of a security compromise in advance.
• If you believe your account has been compromised, immediately change your password and contact us at admin@dhansaarthi.com.
• The Company is not responsible for losses arising from unauthorised access due to your failure to maintain credential security.

4. Nature of Services

• The Company is an AMFI-registered mutual fund distributor (ARN-325085) and distributes units of mutual fund schemes of various AMCs through the Platform.
• The Company does not provide investment advice, portfolio management services or any other regulated advisory service. Nothing on the Platform constitutes investment advice.
• The Company provides tools such as risk profiling, SIP calculators and goal planning for educational and informational purposes only. Results generated by these tools do not constitute advice, recommendations or financial planning.
• Employees and representatives of the Company are not authorised to provide investment advice. Any such advice given by any employee or representative is strictly in their personal capacity, and the Company disclaims all liability arising therefrom. This applies equally to communications made via telephone, email, WhatsApp, social media or any other channel.
• All investment decisions are solely your own, based on your independent assessment of your financial situation, risk profile and investment objectives.

5. Investment Transactions

5.1 Transaction Processing

• Purchase requests placed through the Platform will be processed by the relevant AMC only after receipt of cleared funds by that AMC.
• Transactions placed on a Business Day before the applicable cut-off time will be processed on the same day. Transactions placed after the cut-off time or on a non-Business Day (including public holidays) will be processed on the next Business Day.
• NAV applicable to your transaction will be determined by the AMC in accordance with the relevant scheme documents and SEBI regulations. The Company is not responsible for any loss arising from the NAV applied to your transaction.
• Once a transaction is placed, it cannot be cancelled. You may, however, redeem your mutual fund units at any time, subject to exit loads and scheme-specific conditions. Redemption proceeds will be credited to your registered bank account within the timelines prescribed under SEBI regulations.
• Any transaction made using your account credentials will be treated as having been authorised by you.

5.2 SIP and STP Authorisations

• By registering a SIP or STP instruction, you authorise the Company and the relevant AMC to process recurring transactions in accordance with your instruction.
• SIP and STP instructions, once processed, are subject to the terms of the relevant scheme. You may modify or cancel future instalments subject to the scheme conditions.

5.3 Payment Gateway

• Payments for investments are processed through a third-party payment gateway using net banking or other electronic payment methods approved by the Company.
• Transactions may only be made from a bank account registered with the Company. Payments from unregistered accounts may be rejected.
• The Company is not responsible for payment failures, delays or errors caused by your bank, the payment gateway or network issues.
• In the event of an incorrect credit arising from a third-party error, the AMC or bank is entitled to reverse such credit without your consent.

5.4 Scheme Documents

• Before investing in any mutual fund scheme, you must read the Scheme Information Document (SID), Key Information Memorandum (KIM) and all addenda applicable to that scheme.
• Exit loads may apply to certain schemes as specified in the scheme documents. You acknowledge that you are aware of and accept applicable exit loads.
• Investments in mutual funds are subject to market risks. Past performance is not indicative of future returns. The Company does not guarantee returns, liquidity, dividends or capital protection.

6. User Obligations

• Use the Platform only for lawful purposes and in accordance with these Terms and Applicable Law.
• Not use the Platform to commit fraud, money laundering or any other illegal activity. You warrant that funds invested through the Platform are from legitimate sources.
• Not copy, reproduce, reverse engineer, decompile, disassemble or exploit any part of the Platform or its underlying technology.
• Not use automated scripts, bots, spiders or crawlers to access or scrape the Platform.
• Not impersonate any person or misrepresent your identity or affiliation.
• Promptly notify the Company of any discrepancy in your account, transaction statement or personal details within 7 (seven) Business Days of becoming aware of it. Failure to do so shall result in such statement or transaction being deemed correct and accepted by you.
• Provide the Company with any information, documents or declarations required under KYC norms, FATCA/CRS obligations or any other Applicable Law, and promptly update such information if it changes.
• Professional use of the Platform by registered sub-distributors or partners is governed by the separate Platform Agreement entered into with the Company.

7. User Consents and Approvals

• You authorise the Company to forward your transaction data and instructions to the relevant AMCs and RTAs for processing, including for purchase, redemption, switch, SIP and STP transactions.
• You authorise the Company to share your KYC information, PAN and account details with relevant AMCs, RTAs, KYC Registration Agencies and other authorised service providers, auditors, legal and tax consultants, and regulatory authorities as required under Applicable Law.
• You consent to the Company contacting you by phone, email, SMS or other electronic means for account-related communications, service notifications, product information and marketing purposes. This consent overrides any registration on the DNC/NDNC registry under applicable TRAI regulations.
• Where you use the consolidated account statement feature, you authorise the Company's systems to access the specific email with subject 'CONSOLIDATED ACCOUNT STATEMENT - CAMS/KARVY Mail back Request' from your registered email address. No other emails will be accessed. This access is governed by the Google API Services User Data Policy, including Limited Use requirements.
• You acknowledge that account statements and scheme-related communications are the obligation of the relevant AMC and not of the Company.

8. Fees and Brokerage

• The Services are currently provided to users free of transaction charges. The Company receives brokerage/trail commissions from AMCs in its capacity as a mutual fund distributor, in accordance with SEBI and AMFI regulations.
• The Company reserves the right to introduce fees for any of its Services in the future. Any such change will be communicated to you by email and displayed on the Platform at least 30 (thirty) days before it takes effect. If you do not agree to the revised fees, you may withdraw your assets from the Platform without incurring any charges payable to the Company.
• All applicable taxes (including GST, TDS and other statutory deductions) on any fees or commissions are as per prevailing Applicable Law.
• Commission disclosures: The Company, as an AMFI-registered distributor, discloses to you all commissions (in the form of trail commission or any other mode) payable to it for the different competing schemes of various mutual funds from amongst which a scheme is recommended or made available. Such disclosures are made in accordance with SEBI Circular No. SEBI/IMD/CIR No. 4/168230/09 dated June 30, 2009.

9. Intellectual Property

• All intellectual property in the Platform — including software, code, design, trademarks, logos, content, tools, calculators and databases — belongs exclusively to the Company or has been licensed to it.
• You are granted a limited, non-exclusive, non-transferable and revocable licence to use the Platform solely for personal investment purposes in accordance with these Terms.
• You shall not copy, modify, distribute, publish, reverse engineer, or create derivative works from any part of the Platform.
• The Company's name, logo and brand identifiers may not be used without prior written consent.

10. Privacy and Data Protection

The Company's collection, use and protection of your personal data is governed by the Privacy Policy available at https://dhansaarthi.com/privacy-policy, which is incorporated into these Terms by reference.

The Company complies with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 and all applicable rules thereunder in relation to your personal data.

11. Third-Party Links and Services

• The Platform may contain links to third-party websites, services or platforms. These links are provided for convenience only. The Company does not monitor, endorse or take responsibility for the content, accuracy, privacy practices or security of any third-party platform.
• Your use of third-party links is at your sole risk. Please review the terms and privacy policies of any third-party platform before submitting your information to it.

12. Limitation of Liability and Disclaimer

• The Platform and all Services are provided on an 'as is' and 'as available' basis, without warranties of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose.
• The Company is not liable for: (a) any investment loss or market-related loss; (b) any act, omission or delay by an AMC, RTA, bank, payment gateway or any other third party; (c) NAV-related losses or delays in unit allotment; (d) failures, interruptions or unavailability of the Platform due to technical issues, maintenance, or events beyond the Company's control; or (e) any loss arising from unauthorised access to your account due to your failure to secure your credentials.
• To the maximum extent permitted under Applicable Law, the Company's aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the amount of fees (if any) paid by you to the Company in the 3 (three) months preceding the event giving rise to the claim.
• Nothing in these Terms excludes the Company's liability for fraud, wilful misconduct or gross negligence on its part, or liability that cannot be excluded under Applicable Law including consumer protection laws.

13. Force Majeure

• The Company shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is caused by a Force Majeure Event, meaning any event beyond the Company's reasonable control, including: acts of God, floods, earthquakes, epidemics or pandemics, civil commotion, war, government orders or restrictions, SEBI or AMFI directives, AMC or RTA system failures, KYC/CKYC agency downtime, payment system failures, internet disruptions, cyber attacks, hacking, malware or ransomware incidents not attributable to the Company's negligence.
• The Company will make reasonable efforts to notify you of a Force Majeure Event and to mitigate its effects. Obligations suspended due to a Force Majeure Event will resume once the event ceases.

14. Suspension and Termination

• The Company reserves the right to suspend or terminate your access to the Platform at any time, with 30 (thirty) days' prior written notice in ordinary circumstances.
• The Company may suspend or immediately terminate your access without notice if: (a) you breach any material provision of these Terms; (b) you engage in fraudulent, illegal or prohibited activity; (c) required to do so by Applicable Law, a court order, SEBI, AMFI or any regulatory authority; or (d) the Company reasonably believes your account poses a risk to other users, the Platform or the Company's regulatory standing.
• Upon termination, your existing investments remain with the respective AMCs and are unaffected. You may continue to redeem, switch or transfer your investments directly with the AMC or through another registered distributor. The Company will provide reasonable assistance to facilitate the transition.
• Clauses relating to intellectual property, limitation of liability, indemnity, dispute resolution and governing law shall survive termination of these Terms.

15. Grievance Redressal

If you have any complaint or grievance regarding the Services, please contact our Grievance Officer:

• The Grievance Officer will acknowledge your complaint within 3 (three) Business Days and endeavour to resolve it within 30 (thirty) days of receipt.
• If your complaint relates to your mutual fund investments, you may also escalate to the relevant AMC, the AMFI Investor Grievance Cell (https://scores.sebi.gov.in) or SEBI's SCORES portal.

16. Amendments to These Terms

• The Company may update these Terms at any time. Material changes will be communicated to you by email or prominent notice on the Platform at least 7 (seven) days before they take effect.
• Your continued use of the Platform after such notice constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the Platform and may withdraw your investments without penalty.

17. Dispute Resolution and Governing Law

• These Terms are governed by and construed in accordance with the laws of India.
• In the event of a dispute, the Parties shall first attempt amicable resolution through good-faith discussions within 30 (thirty) days of written notice.
• If the dispute is not resolved amicably, it shall be referred to arbitration before a sole arbitrator mutually appointed by the Parties under the Arbitration and Conciliation Act, 1996. If the Parties fail to agree on an arbitrator within 15 days, the arbitrator shall be appointed in accordance with the said Act.
• The seat and venue of arbitration shall be Kolkata, West Bengal. The arbitration shall be conducted in English and proceedings shall be confidential.
• Nothing in this clause prevents either Party from seeking urgent interim relief from a court of competent jurisdiction.
• Subject to the arbitration clause above, the courts at Kolkata, West Bengal shall have exclusive jurisdiction over any disputes arising from or in connection with these Terms.

18. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy and any other policies published on the Platform, constitute the entire agreement between you and the Company with respect to the Platform.
• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• No Waiver: The Company's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Assignment: The Company may assign its rights and obligations under these Terms to any Affiliate or successor entity. You may not assign your rights or obligations without the Company's prior written consent.
• Language: These Terms are published in English. In case of any inconsistency between the English version and any translated version, the English version shall prevail.